KimyKM+ AI assistant
Online Something wrong?
Kimy will guide you.
Tell us what is happening with your vehicle. Kimy helps you gather the useful details and understand the next steps.
Claims Command Center
Something happened. Here’s exactly what to do next.
Start with Kimy for immediate guidance or ask for a KM+ claims specialist. Either way, you get a clear path from the first symptom to authorization, repair and resolution.
KimyOnline
RepairsAuthorization first
ExperienceGuided end to end
Claim guidanceReady when you are
Online Your first moveTell us what happened.
Kimy can guide you before you know the process.
ImportantAuthorization before covered repairs
Start here
Something unexpected. Three ways forward.
With Kimy, a specialist or the KM+ app, choose the way that works for you to start your claim.
Something wrong?
KM+ teamClaims specialists
A specialist,
ready to listen.
Tell us what happened by typing or dictating, and attach your photos or contract. A specialist can take it from there.
KM+ appiPhone and Android
Your claim,
on your phone.
Submit a claim, add your documents and track its progress directly in the KM+ app.
The claim runway
Five moments. Always in the right order.
Explore each stage to see who is involved, what KM+ does, and what comes next for you.
Select a stage to explore Stage 2 of 5
02 · Contact
Tell KM+ what is happening.
Start with Kimy, request a claims specialist or use the KM+ app. Each option helps bring the essential details into the claim process.
Who’s involvedYou + KM+
What KM+ doesCollect the useful details and explain what needs to happen before repairs.
Your next moveShare your vehicle, contract reference and a simple description of the issue.
Already have a claim in progress?
Your claim. Let’s stay in touch.
A question about your file, an update to share or a next step to clarify? The KM+ team can help you take stock.
For a helpful follow-up
- Your reference
Your claim or contract number, if you have it.
- The latest update
News from the repair facility or a document you recently received.
- Your question
What you would like to check or better understand.
Good to know
Questions that usually create the most uncertainty.
Short answers for the moments people tend to worry about during a claim. Your issued KM+ contract remains the authoritative source for coverage and claim terms.
Can repairs start before authorization?
No. The repair facility should contact KM+ and receive an authorization number before beginning repairs that are part of the claim.
What should I have ready when I start?
Your contact information, vehicle location, contract number or the last six characters of the VIN, and a simple description of the issue are the best starting points.
Can I use my own repair shop?
A licensed and recognized repair facility can generally be used. The important part is that the shop contacts KM+ for authorization before covered repairs begin.
What if I want to speak with a person?
Use the option to speak with a specialist on this page. Send the essentials and a KM+ claims specialist can follow up with the context already organized.